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Shipping and Returns HEADING_TITLE

Pet Products Shipping Policy

For mainland UK For Small, Medium and Large Door & Wall Units, we use UPS couriers to deliver your order. For XL and Electronic Plexidors we use Parcelforce Express 48 service. We DO NOT use MyHermes.

Isle of Man, Scottish Highlands and Shetland are subject to a remote area surcharge of £2.

Channel Islands, Orkney and Western Isles. We will use the most cost effective courier service that available at the time, such as UPS, DHL or DPD etc. Prices to these locations are available on request.

For European Union orders (*)we also use Parcelforce Worldwide, DHL or UPS as appropriate. Prices for shipping to EU countries can be provided upon asking.

For orders from outside of Europe (*) we will also deliver via Parcelforce, DHL or UPS but please call us for prices and service.

(*) The Electronic Plexidor will be shipped to non UK destinations with UPS or DHL.

If the the item you have ordered is in stock, it will normally be dispatched on the next working day.

Petitamis ID Tags

We offer free postage to UK addresses for the Petitamis ID Tags. These will normally be posted within 1 working day using Royal Mail 2nd class. For non-UK address please e-mail us for a shipping quote.


We are a Mail Order only company and as such, unfortunately do not have a shop or showroom for potential customers to view the products. We have a Trade Stand at Crufts each year, so why not come and visit us there. Details of our Stand number will be published on the front page closer to the event. We also have Stands at a small number of pet related shows or exhibitions throughout the year. We offer free shipping (UK addresses only) on all purchases at the shows. Occasionally we will have special show offer prices available.


Pet Products Return Policy

If for any reason you are not completely satisfied with this product, just return it unused in its' original packaging within 90 days of purchase and we will refund the full purchase price less p&p. Returns not in their original packaging, or in their original condition, or outside the 90 days will be subject to a 15% handling charge.

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***We will be closed between 7 and 10 June 2019, inclusive. Orders can still be placed on-line and these will be processed for dispatch on 11 June.***.