Pet Products Shipping Policy

For Medium, Large and Extra Large Plexidors, as well as all Wall Units, we use Parcelforce Worldwide to despatch your order.

For mainland UK we use their Express 48 service which guarantees delivery within 2 days (except for remote areas). Parcelforce deliveries with the Central London Congestion Zone will be subject to a £7 surcharge.

Non-mainland UK and the Scottish Highlands will be despatched with Express 48 service, though they do not guarantee 2 day delivery. P&p for these areas is £10 more than shown.

For European Union orders (*)we also use Parcelforce Worldwide, DHL or UPS as appropriate. Prices for shipping to EU countries can be provided upon asking.

For orders from outside of Europe (*) we will also deliver via Parcelforce, DHL or UPS but please call us for prices and service.

(*) The Electronic Plexidor will be shipped to non UK destinations with UPS or DHL.

Small Plexidors (standard) and replacement parts are posted 1st Class Royal Mail.

If the the item you have ordered is in stock, it will normally be dispatched on the next working day.

We are a Mail Order only company and as such, unfortunately do not have a shop or showroom for potential customers to view the products. We have a Trade Stand at Crufts each year, so why not come and visit us there. Details of our Stand number will be published on the front page closer to the event.

Pet Products Return Policy

If for any reason you are not completely satisfied with this product, just return it unused in its' original packaging within 90 days of purchase and we will refund the full purchase price less p&p. Returns not in their original packaging will be subject to a 15% handling charge.